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Tender Opportunity: Business Gateway Customer Satisfaction Survey

15 November 2021

The Business Gateway Growth Hub, working with the Leicester and Leicestershire Enterprise Partnership (LLEP) and Leicester City Council is inviting quotations to appoint a collection of Consultants to undertake a Business Gateway Customer Satisfaction Survey.

The customer satisfaction survey is an annual survey of businesses who have used the Business Gateway’s services in some form or other over the previous 12 months.

The main focus of the survey is to understand the impression that the core delivery activities have on their end users.

A series of questions have been developed targeting all work streams, however, we are open to suggestions on the development of the questions.

The Business Gateway team will provide the context and the contact details of the businesses who have used the service. It is anticipated that the survey will be conducted during December 2021to January 2022,with a final written report presented to the Business Gateway team in February 2022.

The closing date for quotations is 12 noon on 3 December 2021.

The proposed Contract will commence on the 13 December 2021 to 28 February 2022 and it is anticipated to award to a single supplier.

The Request for Quotation document can be downloaded via this link Request for Quotation Business Gateway Growth Hub Customer Satisfaction Survey

Download this document to view Example tender questions

It is recommended that you view the Short Form Consultancy Agreement upto £20K before submitting your tender.

Please direct any queries to