This free online webinar runs over two days the 29th & 31st May as it covers a full workshop.
Great customer care is likely to lead to additional sales opportunities, as long as your customer care people know how to spot and develop those opportunities and you have the right product/ service offer.
Negotiation with your customer presents the dual challenge of achieving the results you want, and at the same time maintaining and building upon your relationships with your customer.
The aim of this action planning workshop is to provide delegates to see how they can work well with customers to maximise results and relationships whilst developing a culture of involvement, and co-operation when negotiating.
What’s covered:
- The differentiated service offer: what sets you apart?
- Asking good questions: know your client.
- Helping the client understand their problem and your solution.
- Understanding client buying motivators
- Good negotiating behaviours
- 5 Key persuasion methods
- Adapting to your customer’s style of negotiation
- The negotiation cycle
- Do’s and don’ts with customer negotiation
What outcomes will be achieved?
- Be able to communicate your differentiated offer
- Have the questions to understand the client’s problem
- Know how to link client buying motivators to your offer
- Be able to use positive negotiation behaviours
- Understand the 5 key persuasion methods
- Understand the stages of the negotiation cycle
Who should attend? Anyone involved in developing and delivering your product/ service offer and negotiating with customers. Anyone who would like to negotiate more effectively to maximise results and maintain the customer relationship.
Eligibility:
Workshops are open to start-up and established small to medium sized enterprises located in the following local authority areas taking part in the East Midlands Chamber’s Accelerator project:
Amber Valley; Ashfield; Bassetlaw; Broxtowe; Chesterfield; Derby; Derbyshire Dales; Erewash; Gedling; High Peak; Leicester City; Mansfield; Newark & Sherwood; North East Derbyshire; Nottingham; Rushcliffe; South Derbyshire.
(Please note: Businesses based in districts not participating in the Accelerator project i.e. Bolsover; Leicestershire) may attend providing they are members of East Midlands Chamber. In such instances, please contact Hannah Kerridge on 07741163242 who will approve your booking.
