Shoplifting is a persistent challenge for many small and medium-sized enterprises (SMEs), directly impacting profitability and staff morale. Fortunately, there are simple, effective steps you can take to deter crime and protect your business.
1. Make Your Premises Less Attractive to Thieves
Thieves often look for easy targets. Ensure your shop is well-lit, clutter-free, and provides clear visibility from the till to all corners. Avoid high shelves or dark areas where shoplifters can hide. Use mirrors or CCTV to cover blind spots.
2. Train Staff to Spot Suspicious Behaviour
Your staff are your first line of defence. Train them to recognise signs of suspicious activity, such as loitering, large groups entering together, or individuals avoiding eye contact. Encourage a polite but visible staff presence—it deters opportunistic thieves.
3. Display High-Value Items Securely
Keep high-value or frequently stolen items in locked cabinets or behind the counter. Use clear signage to highlight security measures, including CCTV and staff monitoring.
4. Join Local Business Partnerships
Working with other local businesses and police through schemes like Business Improvement Districts (BIDs) and Shop Watch helps share intelligence, spot patterns, and respond quickly to incidents. Being part of a network increases resilience and can reduce repeat offending in your area.
5. Review and Test Your Security Regularly
Conduct regular risk assessments using tools like Leicestershire Police’s “How secure is your shop?” checklist. Test alarms, review CCTV footage quality, and look at your layout with fresh eyes. Consider how a thief might target your store—and counter it.
6. Report and Record Every Incident
Always report shoplifting to the police, no matter the size of the theft. Accurate, timely reporting helps build a broader picture of crime in your area and supports local policing efforts.
By staying alert, connected, and proactive, you can significantly reduce the risk of shoplifting—and create a safer environment for staff and customers alike.
Useful Resources
Photo by King’s Church International on Unsplash
