How to Handle Tough Conversations at Work
In every small or medium-sized business, success doesn’t just depend on great products, efficient operations or smart financial decisions. Very often, what truly shapes a company’s culture—and ultimately its performance—is how well its leaders handle the moments that feel uncomfortable: the difficult conversations. Whether it’s addressing under-performance, challenging unhelpful behaviour, managing tensions between team members, or delivering news that someone may not want to hear, these conversations rarely feel easy….
