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Venues required by law to record contact details

11 September 2020

Premises and venues across England like pubs, restaurants, hairdressers and cinemas must have a system in place by law to record contact details of their customers, visitors and staff in the latest move to break the chains of transmission of coronavirus.

These businesses and organisations had been advised to collect and share data, with many effectively doing so, but following the recent move to ban social gatherings of more than 6 people, the data collection programme will now be formally mandated from 18 September.

Further guidance and, where necessary, regulations will be set out specifying the settings which will be included, but the scope will cover the hospitality industry, such as pubs, bars, restaurants and cafes, as well as close contact services and other tourism and leisure venues.

Additionally, venues could be fined if they fail to ensure their premises remain COVID-secure, such as failing to take specified steps to collect contact information or taking bookings for groups of more than 6. Further details will be set out shortly.

Health and Social Care Secretary Matt Hancock said:

NHS Test and Trace is a vital part of the government’s response to fighting coronavirus, designed to help us return to a more normal way of life and reduce the need for local lockdowns in the future.

The system cannot operate without the cooperation of business. We are now mandating venues collect the necessary contact details and support NHS Test and Trace to stop the spread of the virus. View the full announcement.